E-business

₪₪Business-to-consumer__ Offers you products, you just pay with your credit card
AMAZON.COM is an example in witch you can find several books, music,…having the possibility to purchase it. ALIBABA.COM is also a very good example witch offers you Chinese products.

₪₪Government-to-Citizen­­__ The Government business is allowing you to pay the Social security or Rental taxes through internet!! http://www.seguridadsocial.com/.

₪₪Peer-to-Peer__ a peer thanks to the internet architecture (every one is connected without being controlled and for free) creates this business model. So the model is that you can share attach between people without control. Such networks are useful for many purposes. Sharing content files containing audio, video, data or anything in digital format is very common, and realtime data. An example can be GNU Gnutella network, Is a protocol to distribute files without a central server.
The name of GNU and Nutella: supposedly, Frankel and Pepper ate a lot of Nutella working on the original project, and intended to license their finished program under the GNU General Public License.
the information is not controlled or fed to you,nothing is pushed at you; you control what you look for you. nice isn't is???? (nutella, nutella, nutella...what a pleasure)

₪₪Mobile-commerce_ Commercial transactions through your cellular phone or your PDA.
A nice example could be ARPU (Average Revenue Per User) Due to declining ARPU Japanese mobile operators are creating new streams of income independent of voice or data traffic variety of mobile payment services in operation in Japan, explains in detail how several proven mobile payment systems work, and explains the trends for mobile payments, transactions and mobile credit.

reading about UKEAEA Atomic Energy

Because of the nature of the activity of this company, dismantle nuclear reactors, the documents they have are soooo important. Do the procediments in an always safe way it is essential!!!

after having try a document management system ( Hummingbird) with the human resources department, the whole of the company installed the system and they can sleep quietly beacuse the documents are kept in a safe database.

did you really know what XML is??

XML (Extensible Markup Language) is a flexible way to create common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere. XML can be used by any individual or group of individuals or companies that wants to share information in a consistent way.
XML, a formal recommendation from the World Wide Web Consortium (W3C), is similar to the language of today's Web pages, the Hypertext Markup Language (HTML). Both XML and HTML contain markup symbols to describe the contents of a page or file. HTML, however, describes the content of a Web page (mainly text and graphic images) only in terms of how it is to be displayed and interacted with. For example, the letter "p" placed within markup tags starts a new paragraph XML describes the content in terms of what data is being described.

XML it's an standar that allow to to create an structure in the information you are creating

ZyLAB succesful case

Of cuorse you have any idea about the amazing mountain of papers that an advocate has in his/her desk????

ZyLAB is a sofware created to solve this kind of problems to companies which managed documentation. The case today take place is about the Dutch multinational Azko NoBEl. They cover the juridical events that occurs in companeis like "la scala di Milano" el "Milenium Eye"....

Azko NoBEl had problems in controlling their documentation..they were so slow searching and preparing contracts...it wasn't worthly!!!. That's why ZyLAB was a wonderful tailored solution!

With this sofware Azko NoBEl can work quickly ( or wiki), with just one word they can find the contract they need, to sum up, THEIR EFFICIENCY HAS INCREASED

what do you know about document management systems?

so...I will tell you someting : It are the computerized management of electronic as well as paper-based documents.

This Software generally supports a large variety of document formats and provides extensive access control and searching capabilities across LANs and WANs. A document management system may support multiple versions of a document and may be able to combine text fragments written by different authors. It often includes a workflow component that routes documents to the appropriate users.

salesforce

Did you know that Sales force management systems are information sistems used in marketing and management that automate some sales and sales management functions. Some times they are combined with a marketing information system, xalled CRM systems. Sales Force Automation Systems (SFA), typically a part of a company’s CRM system, is a system that automatically records all the stages in a sales process.
Sales force give the possibility of exchaging info by demand, manage customer relations, make marketing analysis and encourage innovation!!!!

personalization is the key issue to help organizations evolve is a union of thousand of entreprises gathered toguether in the unique and most complete plataform on demand in the sector. What do you think now??

CRM Starts With Understanding Pressing Customer Issues

There are key metrics for evaluating business-related customer issues and
Expectations:

1. Customer Profitability Analysis:
Determine if customers profitability levels are acceptable, if it is lower than-expected or declining, customer profitability levels may want to focus first in CRM initiatives on increasing the value that customers are bring to the organization.

2. Customer Attrition Analysis:
Metrics should be used to monitor the percentage of customers leaving over time. When experiencing high levels of attrition or increasing attrition, may need to consider customer-retention initiatives as one of their key objectives.

3. Lifetime Value Recognition Analysis:
Organization could be wrong in the way they maximize the value that customers are expected to bring over their lifetime or the length of their expected relationships.

4. Products per Customer/Household Analysis:
An increase in the number of products per customer or household can indicate increased revenue, but does not necessarily indicate increased profitability. It is critical to look at the two in combination, being focus on marketing and cross-sell initiatives that will increase
the number of products per customer/household in ways that increase customer value.

5. Customer Satisfaction Analysis:
Customer satisfaction is an important metric that spans all channels and products and can help predict customer loyalty as well as define areas of service improvement. To determine customer satisfaction, is needed to ask customers how satisfied they are about the products, services and channels they use.

6. Customer Needs and Preference Analysis:
The data derived from a sort of questions can be analyzed in aggregate to determine general preferences and needs. The data can be looked at on a customer-by customer basis to develop an initiative based on customer.

7. Bottom Line:
At developing successful CRM initiatives, organizations must understand customers’ pain points as well as customers’ wants. They can then develop initiatives that provide value to the customer.